Privacy Policy
Last updated: November 29, 2024
Contact Information
Tangerine Ghost
Passeig de Gràcia 92
08008 Barcelona, Spain
Phone: +34933187675
Email: info@tangerine-ghost.com
Our Commitment to Your Privacy
At Tangerine Ghost, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you visit our website or use our services. We believe in transparency and want you to understand your rights and how your information is handled. This policy applies to all visitors and users of our website and services.
Information We Collect
Personal Data You Provide
We collect information that you voluntarily provide to us when you:
- • Fill out contact forms (name, email address, phone number, message content)
- • Subscribe to our newsletters or communications (email address, preferences)
- • Request quotes or consultations (project details, business information)
- • Communicate with us via email or other channels (communication content, metadata)
Automatically Collected Data
When you visit our website, we automatically collect certain information:
- • Technical data: IP address, browser type and version, operating system, device information
- • Usage data: pages visited, time spent on pages, links clicked, referring website
- • Cookie data: information stored through cookies and similar technologies (see our Cookie Policy)
- • Analytics data: aggregated statistics about website performance and user behavior
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- • Consent: When you provide explicit consent for specific processing activities
- • Contractual necessity: To fulfill our obligations when you engage our services
- • Legitimate interests: For business operations, fraud prevention, and website improvement
- • Legal compliance: To meet our legal and regulatory obligations
Data Retention Periods
We retain your personal data only for as long as necessary:
- • Contact form data: 2 years from submission date
- • Client project data: Duration of project plus 5 years for legal compliance
- • Analytics data: Aggregated data retained indefinitely, individual data 26 months
- • Marketing communications: Until you unsubscribe or request deletion
How We Use Your Information
Service Provision
We use your personal data to provide and deliver our game development services, respond to your inquiries, process project requests, and maintain our business relationship with you. This includes project communication, file sharing, and service delivery.
Website Improvement
Analytics data helps us understand how visitors use our website, identify areas for improvement, optimize user experience, and ensure our website functions properly across different devices and browsers.
Marketing Communications
With your consent, we may send you marketing communications about our services, industry insights, and company updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Sharing with Third Parties
We may share your information with:
- • Service providers: Analytics platforms, hosting services, email providers
- • Legal authorities: When required by law or to protect our rights
- • Business transfers: In case of merger, acquisition, or asset sale
We do not sell your personal data to third parties.
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.
Data Encryption and Storage
All data transmitted to and from our website is encrypted using SSL/TLS technology. Personal data is stored on secure servers with restricted access and regular backups. We use industry-standard encryption methods for sensitive data at rest.
Access Controls and Monitoring
Access to personal data is limited to authorized personnel who need it for their work. We maintain logs of data access and regularly review access permissions. All team members receive training on data protection and privacy practices.
Breach Notification Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by law. We maintain an incident response plan to address security breaches promptly and effectively.
Your Privacy Rights
Right to Access
You have the right to request access to your personal data. We will provide you with a copy of the personal data we hold about you and information about how we use it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification of the requested changes.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
Right to Object
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.
How to Exercise Your Rights
To exercise any of these rights, contact us at info@tangerine-ghost.com or use our contact form. We will respond to your request within 30 days. You may also file a complaint with your local data protection authority.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm the deletion within 30 days.
Additional Information
International Data Transfers
If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at info@tangerine-ghost.com, call us at +34933187675, or write to us at Passeig de Gràcia 92, 08008 Barcelona, Spain.